Refund and Delivery

All prices are in New Zealand Dollars (NZD).

Returns policy

All stock is returnable within seven days of receipt if it does not match the description. Please check the description carefully!
 

Our delivery policy (NZ):

We post books from our Dunedin premises every week-day. Books are dispatched when full payment (for books and shipping) is received. Postage times vary slightly based on destination: most places within NZ should only take a few days, often quicker. Please note that rural delivery typically takes a day or two longer. If you need something really fast, please note that there are no 100% reliable overnight courier options available (we've looked!) — so, best bet is to give us a call so we can prioritise your order where possible. 

If there is a safe place (eg letterbox/mailbox), our courier will leave there — but if you'd prefer they only hand over with a signature, no worries, just leave a note in the comments field when filling out your details

Delivery to our Auckland store for you to collect - yes, this is an option! If you are local to Auckland and would rather collect it in person, we can arrange for your order to be sent up to our Auckland store for you to collect. Packages are sent up from Dunedin every Friday and they typically arrive in Auckland mid-week to following week. We do not deviate from these days due to otherwise mounting costs. Shipping for this typically costs a minimum of $3 plus another $1 for every book thereafter. If this sounds like a more viable option for you then please make a note in the "Customer Comments" section of the order page stating you wish to collect your order from our Auckland store. All books ordered in this way MUST be paid for in advance before they can be sent.

International Deliveries

International delivery terms: We will make a refund if the book significantly varies from our description once the book has been returned to us (It must be posted back within three days of arrival).

Usual delivery times vary internationally, but typical delivery to Australia takes 3 to 10 working days, to Asia 5 to 10 working days, and to the USA and Europe 5 to 15 working days.

We charge the actual cost of postage and packaging, which always varies as books are all shapes, sizes and weights.

EU: We send all books DDU: that is, "delivery duty unpaid" — so you may have to pay the VAT to recieve any packages.